> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asa.so/llms.txt
> Use this file to discover all available pages before exploring further.

# See Asa working

> Read shopper conversations in the inbox, inspect sources and behavior, and spot what to improve in your training.

Once Asa is live, your job shifts from setup to observation. This guide shows what to look at, what it means, and what to do next.

<Steps titleSize="h4">
  <Step icon="inbox" title="Review conversations">
    Navigate to **Activity > Conversations** in the sidebar. Every shopper conversation is listed here.

    <Frame>
      <img src="https://mintcdn.com/alphablocks/XZPLR3w-57Jn9ofh/images/all-conversations-view.png?fit=max&auto=format&n=XZPLR3w-57Jn9ofh&q=85&s=836bb7fa9314c36924050c15796c60f2" alt="Conversations inbox showing list of conversations with status indicators" width="2400" height="1350" data-path="images/all-conversations-view.png" />
    </Frame>

    Filter with the tabs across the top:

    | Tab                   | What it shows                                            |
    | --------------------- | -------------------------------------------------------- |
    | **All Conversations** | Every conversation Asa has had                           |
    | **Assisted**          | Resolved without human intervention                      |
    | **Redirected**        | Handed to your team — by Asa or at the shopper's request |

    Each row shows a title, a one-line preview, and how long ago it happened. The badge on the right is the conversation status:

    | Status         | What it means                                     |
    | -------------- | ------------------------------------------------- |
    | **Ongoing**    | Started but not yet marked assisted or redirected |
    | **Assisted**   | Asa resolved it without a human                   |
    | **Redirected** | Escalated to your team                            |
    | **Low-Intent** | Short or low-engagement thread                    |
    | **Closed**     | Conversation ended                                |
  </Step>

  <Step icon="chat" title="Read a conversation">
    Open any conversation to see what happened between Asa and a real shopper.

    <Frame>
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/alphablocks/images/conversation-detail.png" alt="Conversation detail showing shopper message, Asa response with product cards and shopper behavior events" />
    </Frame>

    Four areas to review:

    **The conversation**
    Does the reply sound like your brand? Is it accurate? Is the product recommendation relevant?

    **Shopper behavior events**
    A trail of storefront actions during and after the chat — product views, add to cart, remove from cart, cart nudges. This shows whether Asa influenced behavior, not only whether the shopper replied.

    **Good and Sources**

    * **Good** — mark a strong reply as a quality example.
    * **Sources** — trained content Asa used for that answer. Wrong answer? Sources tell you if it is a knowledge gap or poor source material.

    **Add Guidance and Add Snippet**
    Top right of the conversation. Fix tone or add content without leaving the inbox.
  </Step>

  <Step icon="user" title="Check shopper activity">
    Click **User Activity** in the top right of a conversation for the full picture of that shopper.

    <Frame>
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/alphablocks/images/user-activity.png" alt="User Activity panel showing shopper profile, storefront events and conversation history" />
    </Frame>

    | Section               | What it shows                                                                      |
    | --------------------- | ---------------------------------------------------------------------------------- |
    | **Profile**           | Name, email, and location when available                                           |
    | **Storefront Events** | What they did on your store in the selected period — context Asa uses in real time |
    | **Conversations**     | All prior chats with Asa — useful for returning shoppers or repeat escalations     |
  </Step>

  <Step icon="magnifying-glass" title="Know what to look for">
    The inbox is a diagnostic tool, not a log. In your first week, watch for:

    **Repeated redirected topics**
    Same handover theme (returns, one SKU, an ingredient) → add or improve training, then retrain.

    **Off-brand replies**
    Tighten **Configuration > Responses > Guidance** → **Communication Style**.

    **Rephrased questions**
    Same question asked three ways → first answer was weak. Check **Sources** — the knowledge may exist but needs clearer structure.

    **Assisted chats with add-to-cart**
    Behavior events showing **Add to Cart** after Asa helped → note the question type and ensure strong coverage there.

    <Tip>
      Spend 10 minutes in the inbox daily for your first two weeks. You will learn more about performance and shopper needs than from reports alone.
    </Tip>

    For volume and trends over time, open **Activity > Analytics** once traffic grows.
  </Step>
</Steps>